Measuring and Fitting
Will I be provided with the fitting instructions with my blinds?
All products are supplied with fitting instructions, included in the packaging of your product. If you have misplaced your fitting information, all guides are also available on the individual product pages.
Do you offer a measuring and fitting service?
We don’t offer a measuring and fitting service directly. We may however be able to direct you to selected installation companies who will be able to offer this service.
What is a recess measurement?
A recess measurement can be best described as the space inside of your window. A recess-fit blind will sit within the opening of your window, without overlapping onto the wall. To take the correct measurements for a recess-fit blind, measure the inside width of your window in three places, writing down the shortest. This is your recess width. Then measure the inside height of your window in three places, writing down the shortest. This is your recess drop. We will reduce your recess sizes to ensure the blind fits within the opening accurately.
What “working tolerances” do you deduct if I select a recess measurement?
As our products are made to measure, we take a small deduction from the measurements you provide to ensure a perfect fit. Generally we allow upto a maximum of 10mm from both recess width and height
What do I do if my roller blind is too stiff to operate?
If your blind is operating with resistance, it may not have been fitted correctly. Check your blind against the advice given in our installation instructions to ensure that there is enough movement space between brackets. If you believe that your fitting is correct or your product is damaged, contact customer services who will be happy to help – email@example.com
Can I get free samples?
Yes of course. Just make a note of the samples you require and email firstname.lastname@example.org to order your free samples.
Do I need to place my order before I order a free sample?
How soon will I get my samples?
Samples are sent by First Class post on the day of order.
Where are the blinds manufactured?
All of our products are made within the UK.
Do you offer warranty on your products?
All of our products are covered by a 12-month standard warranty. Individual products have extended guarantees from 10 years to lifetime – please see individual product pages for details.
My roller blind cord keeps breaking?
As our roller blinds are fitted with 'breakaway chain connectors', they can give the appearance of being broken. This is not usually the case - just push the chain back together. These blinds are built this way to break under pressure, avoiding the risk of strangulation.
What happens if my selected fabric is out of stock?
If your choice of fabric is out of stock, you will be advised of a new delivery date or an alternative fabric choice.